Q – What products does Zip sell?
A – Zip sells a comprehensive range of products to meet all your needs for instant boiling and chilled drinking water as well as a complete range of hot water systems ranging from a 5 litre to a 250 litre water heater for commercial or domestic applications. Please browse the on-line brochures for more information on these products.

Q – How do I select the right product for my needs?
A – The product selection section on the web site is intended to guide you through the selection process.

Q – Where can I buy Zip products?
A – Zip products can be purchased at major electrical wholesalers and plumber's merchants throughout the UK.

Q –Who is my local Zip Sales Representative?
A – Zip has a comprehensive network of Sales Representatives covering the UK.

Q – Who can install my Zip heater?
A – Any suitable qualified plumber or electrician should be capable of installing a Zip heater. Additionally, Zip maintains a network of fully trained service technicians and Zip-trained service agents throughout the UK. Please contact our in house Technical Services department ton 0870 608 8888 for further information and/or a quotation for installation and maintenance programmes.

Q – Do you provide servicing and maintenance for Zip products?
A – Yes, Zip service engineers offer comprehensive servicing and maintenance of Zip products.

Q – Where can I buy spare parts for my Zip product?
A – Spare parts can be purchased direct from Zip Heaters UK Ltd, please click on the Spares section of our web site or call our Zip Customer Service on 0870 608 8888. Alternatively spare parts are available from major electrical wholesalers and plumbing merchants.

Q – What do I do if my Zip product develops a fault?
A – If the product is under warranty simply call Zip Customer Service on 0870 608 8888 quoting the product model
and serial number and we will arrange for its repair or replacement free of charge. If the warranty has expired or the nature of the fault is excluded from the warranty please contact Zip Customer Service and a member of our team will call you back to arrange the repair. Alternatively, in order to log a service call request via our web site, please click here.